Crafted to Last. Supported by Ryxcel.
Every Ryxcel product is made with careful craftsmanship and quality materials. If a genuine manufacturing issue appears, our warranty is here to support you.
Warranty coverage varies by product type, materials, and components. Find your product category below.
Bi-Fold Wallets · Long Wallets · Card Wallets · Key Holders
Our flagship full-grain leather products are built to last. This extended warranty covers eligible defects in materials and craftsmanship, including stitching, bonding, and structural integrity under normal use.
Leather Bags · Pouches · Organizers · Travel Accessories
Crafted from premium hides, our bags and carry goods are designed for everyday use. This warranty covers eligible construction and workmanship defects in seams, handles, closures, and lining under normal conditions.
Key Hardware · Metal Accessories · Premium Zippers
Precision-engineered metal components and zippers are covered against manufacturing defects such as premature tarnishing, mechanism failure, or plating issues that occur under normal use.
Wallet Trackers · Smart Accessories · Electronic Add-ons
Electronic accessories and smart add-ons are covered for manufacturing defects in the device itself, including battery performance, connectivity, and build quality under normal operating conditions.
When Does Warranty Apply?
Leather naturally changes with time. The examples below help distinguish genuine manufacturing issues from normal wear and ageing.
COVEREDPremature Cut or Stitch Failure
Cuts, splits, or stitch lines that separate prematurely during normal use may qualify when caused by a manufacturing or craftsmanship defect.
COVEREDFlaking or Coating Separation
Unexpected flaking, peeling, or delamination of surface coatings during normal use may qualify after inspection by our team.
NOT COVEREDNatural Patina & Colour Change
Full-grain leather develops character, colour variation, softness, and patina with use. These natural changes are not manufacturing defects.
NOT COVEREDWatermarks & Stain Marks
Water spots, liquid stains, and discolouration caused by exposure to moisture or chemicals are considered normal wear and are not covered.
NOT COVEREDAccidental Damage & Misuse
Damage caused by excessive force, improper storage, heat exposure, alteration, or misuse is not covered under warranty.
Warranty by Product Type
Covered vs. Not Covered
Covered Under Warranty
- Manufacturing defects
- Premature stitching failure
- Eligible construction defects
- Eligible material separation caused by workmanship
- Defective supplied hardware under normal use
- Craftsmanship issues confirmed after inspection
- Eligible smart accessory manufacturing defects
Not Covered
- Natural leather patina or colour variation
- Scratches, creases and normal ageing
- Damage caused by water or excessive moisture
- Accidental damage
- Misuse or excessive force
- Damage caused by chemicals or heat
- Unauthorized repair or modification
- Lost or stolen products
- Damage caused by incorrect storage
- Products without valid proof of purchase where proof is required
How to Claim Your Warranty
A straightforward four-step process to get your issue resolved.
Contact Ryxcel
Reach out to our customer support team and briefly explain the issue with your product.
Share the Details
Send clear photos or video of the issue along with your order information or proof of purchase.
Product Assessment
Our team will review the product and confirm whether the issue qualifies under the warranty policy.
Repair or Resolution
If approved, Ryxcel will determine the appropriate solution — repair, replacement, or another suitable resolution.
Contact Ryxcel
Reach out to our customer support team and briefly explain the issue with your product.
Share the Details
Send clear photos or video of the issue along with your order information or proof of purchase.
Product Assessment
Our team will review the product and confirm whether the issue qualifies under the warranty policy.
Repair or Resolution
If approved, Ryxcel will determine the appropriate solution — repair, replacement, or another suitable resolution.
Important Warranty Notes
Proof of Purchase
Please keep your order confirmation, invoice, or other valid proof of purchase. We may request it when reviewing a warranty claim.
Inspection Required
Warranty approval is subject to product inspection. Photos or videos may be requested before a product is returned.
Manufacturing Defects Only
The warranty is designed to cover eligible manufacturing and craftsmanship defects, not damage caused by ageing, accidents, misuse, or improper care.
Have a Warranty Question?
Our team is here to help. Tell us what happened and we'll guide you through the next step.
Ryxcel reserves the right to inspect a product and determine warranty eligibility based on the nature and cause of the issue. Warranty remedies may vary depending on product availability, repairability, and the circumstances of the claim.