Return & Refund Policy

1. Return window

• Inside Dhaka: request a return within 3 days of delivery.
• Outside Dhaka: request a return within 7 days of delivery.
• Electronics & appliances follow the manufacturer warranty after the return window closes.

2. Eligibility

A product is eligible for return if:

• It is damaged, defective, or expired on arrival.
• The wrong item, size, colour, or quantity was delivered.
• The item is unused, in original packaging, with all tags, accessories, freebies, and the invoice.

The following items are non-returnable:

• Innerwear, swimwear, cosmetics, fragrance, and personal-care items once the seal is opened.
• Food, grocery, and perishable items.
• Customised, made-to-order, or clearance "as-is" products.
• Digital products, gift cards, and mobile recharges.

3. How to request a return

1. Open My Orders and tap Return / Refund on the order.
2. Choose a reason and upload a clear photo or unboxing video of the issue.
3. Our team confirms eligibility within 24–48 hours over phone, SMS, or email.
4. We arrange pickup through Steadfast / Pathao / Sundarban courier, or you may drop the parcel at the nearest courier point.

4. Refunds — what we refund and what we don't

When a return is approved, we refund the product price you paid. Delivery and any online commitment fees are treated separately, as follows:

• Inside Dhaka delivery fee (৳70): non-refundable, unless the return is due to our error (wrong/damaged/defective item) — in that case the full delivery fee is refunded.
• Outside Dhaka delivery fee (৳10): non-refundable, unless the return is due to our error — in that case the full delivery fee is refunded.
• Outside Dhaka online confirmation fee (৳10): this amount is collected online at checkout as a non-refundable commitment fee for Outside Dhaka orders. It is not refunded if you cancel, refuse delivery, or fail to receive the parcel. It is refunded only if we cancel the order from our side or fail to deliver due to our error. When a free-shipping promo applies, the ৳10 is still collected and remains non-refundable under the same rules — it is shown as a separate "Confirmation fee" line on your invoice.
• Return shipping (your end → us): paid by the customer for change-of-mind returns; paid by Ryxcel for damaged/defective/wrong-item returns.

5. Refund timelines & method

• bKash / Nagad / Rocket: refunded within 3–5 working days after QC.
• Card / online payment: refunded to the same card within 5–10 working days (bank processing time may apply).
• Cash on Delivery (COD): refunded to your bKash / Nagad / bank account within 5–7 working days.

6. Worked examples

Numbers below use the current delivery fees (৳70 Inside Dhaka, ৳10 Outside Dhaka) and update automatically when management changes them.

7. Exchange

Exchange for a different size or colour is subject to stock availability. If the requested item is unavailable we will refund the full amount as per Section 4.

8. Contact

Hotline: 16xxx (9 AM – 9 PM, Sat–Thu) · Email: support@ryxcel.com